Aviation services for over 160 airports worldwide
Worldwide Swissport International is leading in aviation services. At 160 airports they offer their ground, security and fueling services to over 600 airlines.
Why Metrician
Service Level Management through Metrician provides Swissport the following benefits:
- introduction of a more KPI driven mentality within management
- Insight in their own performance
- central management for thousands of SLA contracts worldwide
- transparency towards customer
- improve efficiency by recognizing over performance
Extensive performance contracts
All the airlines got contracts for every airport and
each contract can hold
dozens of indicators.
Every indicator has a target which they agreed for. For example "Ninety five percent of all times, waiting at business class check-in shouldn't take longer than twelve minutes". In total thousands of these individual contracts are circulating at the same time.
High quality
Swissport International uses Metrician since January 2007 to manage, measure and reporting the presentation contracts. As a professional service company, Swissport measures the level of quality of all provided services. All results are collected and compared with the agreed targets. The Swissport management, station managers and relations have access to these results.
In 2007 the company received the prestigious award for "Best global aviation ground services company 2007".
